> For the complete documentation index, see [llms.txt](https://support.caasie.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.caasie.co/campaign-settings/understanding-the-diagnostics-bar.md).

# Understanding the Diagnostics Bar

### What is the diagnostics bar on CAASie?

The diagnostics bar was introduced as a visual way to track your campaign's health.

Several factors may stall or hinder a campaign. The diagnostics bar was designed to highlight potential issues that might need to be remedied or processes that you may still be waiting on.

Like most of CAASie's warnings, the diagnostics bar uses the traffic light colours for visual reference.

* **Green** - Everything is good at this step.
* **Yellow** - Something is pending or slowing your campaign down.
* **Red** - Your campaign process has stalled and requires attention.

<figure><img src="/files/txbsj4dAWPnijGj2rZlT" alt=""><figcaption></figcaption></figure>

### **What errors are stopping my campaign from being active?**

**Artworks Uploaded:** If your campaign has stalled at this point, it mean your haven't supplied a creative to run on your selected boards. Upload artwork in the 'artworks' tab to move to the next step.

**Artworks approved:** If your artwork is still in the approval process, your campaign won't start until you have artwork that is ready to play. You don't need to remedy this; it's just a matter of waiting for the process to finish.

**Plays:** Green means nothing is wrong, your campaign is active! Orange will highlight issues that will slow your campaign down, but not stall it. Red will stall your campaign completely.&#x20;

**Possible issues may include:**

* **Rejected artwork:** If some of your artwork has been rejected, it can't play. You may need to provide additional or modified artwork based on feedback from the artwork rejection. This error may impact specific boards rather than the whole campaign. Make sure you check the error descriptions.
* **Board availability:** If some boards in your campaign have limited or no availability, you may not get ad plays on these boards. If the number of affected boards is high, it will appear as a percentage in the diagnostics bar. The remedy for this is to choose alternative boards to increase opportunities for your ads to play. You are welcome to keep your original board selections in case the availability changes over time.

### Why is the diagnostics bar incomplete, but my ads are playing?

Sometimes the diagnostics bar is a bit slow to catch up with the actual status of your campaign. To bring it up to speed, you can use the 'refresh' button.

It isn't possible for your ads to play unless your artwork has been approved, your scheduled times have begun, and a board has been available. If your campaign is showing ad plays, your diagnostics bar needs to be refreshed. (Congratulations! Your campaign is live!)